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The ruturn policy for Gordon Vacuum Systems.
We will gladly reship or refund the entire purchase price of damaged or defective merchandise reported within 24 hours of receiving the shipment. All other returns are subject to a restocking fee of 15% plus shipping and handling and must be reported within 5 days of shipment receipt. Certain items are non-returnable due to legal or manufacturer restrictions. These include but are not limited to vacuum bags, vacuum belts, used items, and vacuum cleaners that have been used in or on wet or damp surfaces. Our customer service representatives are happy to assist if you have any questions regarding the money back guarantee or product restrictions.

Returning Damaged Merchandise
• You must contact us within 24 hours of receiving a damaged item.
Returning Merchandise
• Obtain a Return Authorization Number and Return Address.
We are unable to accept unauthorized returns, so please be sure to contact customer service prior to returning any items to us.
Email our Returns Department at -or-
Call 215-766-2114 between 9:00 AM and 5:30 PM Eastern.

You will need to provide us with the following information:
• Your Name
• Order Number
• Item or item(s) to be returned
• Condition of the items to be returned
• Complete or Missing pieces/parts
• Undamaged or Damaged
• Reason for Return Request
Clearly mark your Return Authorization number on the shipping label of your return package.
To ensure proper credit, the Return Authorization should be clearly indicated on the shipping label and inside the box. Your cooperation will help avoid delayed credit for your return.
Mail your returned items to the address given by our returns department.
• The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
• We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track.
• Return credit is issued only for the product total and does not include shipping and/or handling charges.
• If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods.
Receiving your Refund
After your return has been received at our warehouse, credits are typically posted to the customer’s account within 15 to 20 business days. This allows up to 5 days for processing at our warehouse, up to 5 days for processing by our returns department and up to 10 days for processing by the customer’s financial institution. You can check the status of your return at any time by contacting a friendly representative in our returns department.